Returns & Exchanges
Return window
You can return or exchange an item within 7 days of delivery, as long as it is unused and in its original packaging.
Return shipping
- Change of mind: you pay the return shipping.
- Item arrived damaged, defective or wrong: we pay the return shipping and give you a full refund or a replacement, your choice.
Items we can't take back
For hygiene reasons, we can't accept:
- Personal-care and beauty items once opened.
- In-ear earbuds once opened.
Unless they arrived defective, in which case they are treated like any defective item.
Refunds
We refund within 7 working days of receiving your return, to your original payment method.
How to request a return
- Contact us on +966 57 515 8753 or +966 57 044 9488 with your order number.
- If the item is damaged or wrong, send us a photo.
- We'll tell you how to send the item back.